Pretty often, we go around and ask our clients for some reviews and testimonials. We want to know how we're doing (so we know how to improve) and since we suggest that our clients promote testimonials on their websites, we figure we should do what we say. 🙂
We're continually overwhelmed by what our clients have to say about us. When we ask them for testimonials, they're more than happy to provide them. When we ask them to be a reference for us, we find out they give us ratings that are "off the charts" (that's actually a quote from a new client I met with this morning).
Some people post their reviews of us in Google:
We're not perfect. There are some mistakes once in a while, but when they happen, we do our best to turn things around. Often, we get a better testimonial from a client where there was some kind of mishap.
Also check out the reviews on Webstix.rocks.
If you don't have testimonials on your website, you're missing out. If you're not asking your customers to post reviews online, you're missing out. All of that really helps. People read reviews and testimonials. You need to be asking for reviews and then manage the reviews you have. Make sure you're checking them and replying quickly to reviews that are somwhat negative. The faster you resolve them, the better. You can even ask your customer to change their review after you contact them and make things right (if possible).
Another way to get rid of bad reviews is to get more good ones. If you have 29 positive reviews and 1 bad one, it's going to look a whole lot better than 2 reviews and 1 bad one.
Manage your online reputation and ask your clients for feedback.
-Tony
